Seeking to optimise public information services management, including compliance with the Public Information Disclosure Act, Bank Indonesia manages stakeholder communications and provides public information services through the Bank Indonesia Contact Centre (BICARA 131). BICARA 131 represents Bank Indonesia's frontline in terms of providing stakeholder services and compiling communication materials to create effective communication.

To optimise public information services management at Bank Indonesia, capacity building activities were provided to BICARA 131 solvers from work units at head office and domestic representative offices on 27-28th August 2019 in Banyuwangi.  The event speakers are experts in public information services and digital communication, including the Chairperson of the Central Information Commission of the Republic of Indonesia (KIP), the Chairperson of the Ombudsman of the Republic of Indonesia as well as a digital communication expert from Facebook.

The capacity building event sought to strengthen solvers’ commitment at Bank Indonesia head office and domestic representative offices in terms of problem solving and settling cases in accordance with the Public Information Disclosure Act, namely to respond within 10 working days + 7 working days.  In addition, the activity is also an expression of appreciation and a form of engagement for the solvers at head office and domestic representative offices in terms of their contribution to providing public information services and strengthening Bank Indonesia's communication policy.  In addition to building engagement amongst solvers and BICARA 131, Bank Indonesia also took the opportunity to outline its latest communication policies with respect to Quick Response Code Indonesia Standard (QRIS) implementation as well as an amendment to National Clearing System (SKNBI) regulations, which came into effect on 1st September 2019.