Consumer Protection at a Glance
Online Complaint Portal
Telephone: 131
Email:
bicara@bi.go.id
Written Correspondence: Submit letters to your
nearest Bank Indonesia representative office
Consumer Complaint Mechanism
Consumers can submit their complaints to Bank Indonesia through the
following channels:
-
Bank
Indonesia Call and Interaction Contact Centre (BICARA) – 131
- Email: (bicara@bi.go.id)
- Written Correspondence:
- Nearest Bank Indonesia representative office to the domicile of
the consumer
- Consumers in Jakarta, Bogor, Depok and Bekasi can submit their
complaints to the Bank Indonesia Representative Office for Jakarta,
Jalan Ir. H. Juanda No. 28, Jakarta.
- Walk-in to the Visitor Centre situated on the Ground Floor of
Building B
-
Online
Complaint Form: Consumer
Complaint
