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12/7/2019 12:00 AM
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Bank Indonesia’s BICARA 131 Contact Centre has Great News from “El-Barca”

Who hasn’t heard of Spain’s second largest city, Barcelona? The BICARA 131 Contact Centre has great news from there.  Bank Indonesia has been recognised and honoured at the Contact Centre World – Global Awards 2019, an annual competition that brings together the best contact centre professionals from around the world based on three regions, namely Asia-Pacific (APAC), Europe, Middle East and Africa (EMEA) as well as the Americas.  After winning the regional APAC competition held in Phuket, Thailand, from 15-19th July 2019, BICARA 131 competed again for the global crown of best contact centre.  The event was held in Barcelona on 2nd-6th December 2019.


BICARA 131 received the following medals at the Contact Centre World – Global Awards 2019:

Gold Medal

Best Incentive Scheme


Silver Medal

Best in Public Service

Best in Direct Campaign

Best in Green Contact Centre

Best Analyst


Bronze Medal

Best in Social Media

Best IT Support


In addition to competing, the event also expanded BICARA 131’s networking with other contact centre professionals in various countries around the world.  The recognition and awards presented are expected to help create a positive image of Bank Indonesia in terms of innovation to provide the best public services.






Contact Center BICARA : (62 21) 131 e-mail :
Jam operasional Senin s.d. Jumat Pkl. 08.00 s.d 16.00 WIB

Halaman ini terakhir diperbarui 12/20/2020 8:49 AM
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