Consumer Protection at a Glance
Online Complaint Portal
Telephone: 131
Email: bicara@bi.go.id
Written Correspondence: Submit letters to your nearest Bank Indonesia representative office
Consumer Complaint Mechanism
Consumers can submit their complaints to Bank Indonesia through the following channels:
-
Bank Indonesia Call and Interaction Contact Centre (BICARA) – 131
- Email: (bicara@bi.go.id)
- Written Correspondence:
- Nearest Bank Indonesia representative office to the domicile of the consumer
- Consumers in Jakarta, Bogor, Depok and Bekasi can submit their complaints to the Bank Indonesia Representative Office for Jakarta, Jalan Ir. H. Juanda No. 28, Jakarta.
- Walk-in to the Visitor Centre situated on the Ground Floor of Building B
-
Online Complaint Form: Consumer Complaint
