Document
Hero Image  

Welcome to

Bank Indonesia
Consumer Protection

Helping you to be more aware and understand how to protect yourself to avoid criminal practices, fraud, and cheating in the field of payment systems.

Find Out More

About Us

Definisi dan Tujuan  

Definition and Objectives

Find out what Bank Indonesia Consumer Protection is, its purpose and the benefits for you.

Find Out More
Cakupan Pelindungan  

Protective Coverage

Various types of financial service providers fall under BI's Consumer Protection authority.

Find Out More
Framework Pelindungan Konsumen  

Consumer Protection Framework

Vision and mission to principles prepared by Bank Indonesia to protect consumers.

Find Out More
Aturan dan Kebijakan  

Rules and Policies

The legal basis used in regulating and supervising financial product/service providers.

Find Out More




Basic Guide

Let's Be Smart Consumers!

Understand what your obligations are as a consumer. Find out what products/services are regulated and supervised by Bank Indonesia so you can make transactions safely.

 

Report an Issue

Saya Punya Kendala  

I have a problem!

Don't worry, find out the report flow here!

Find Out More
Penyelenggara Berizin  

Licensed Organizer

Find out the list of Licensed Providers regulated and supervised by Bank Indonesia so that your transactions are safer.

Find Out More

Frequently Asked Question

FAQ Icon  
 

What is the purpose of consumer protection by Bank Indonesia?

FAQ Icon 

What is the scope of consumer protection by Bank Indonesia?

FAQ Icon  
 

What are the principles of consumer protection by Bank Indonesia?

See the Answers

Other Articles