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Welcome to

Bank Indonesia
Consumer Protection

Helping you to be more aware and understand how to protect yourself to avoid criminal practices, fraud, and cheating in the field of payment systems.

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About Us

Definisi dan Tujuan  

Definition and Objectives

Find out what Bank Indonesia Consumer Protection is, its purpose and the benefits for you.

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Cakupan Pelindungan  

Protective Coverage

Various types of financial service providers fall under BI's Consumer Protection authority.

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Framework Pelindungan Konsumen  

Consumer Protection Framework

Vision and mission to principles prepared by Bank Indonesia to protect consumers.

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Aturan dan Kebijakan  

Rules and Policies

The legal basis used in regulating and supervising financial product/service providers.

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Basic Guide

Let's Be Smart Consumers!

Understand what your obligations are as a consumer. Find out what products/services are regulated and supervised by Bank Indonesia so you can make transactions safely.

Tentang PEKA

What is PeKA?

Find out what PeKA is so you can become a smart consumer.

Kenali Produk dan Jasa yang aman

These Products and Services are Safer

Be careful when making transactions, check whether the product you are using is safe!

Pahami kewajiban

Consumer Obligations when Transactioning

Let’s understand your obligations to ensure safer transactions, here!

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How to Prevent Crime

Crime can be prevented, follow the steps here!

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Watch and Understand

Update your knowledge about PeKA to stay protected from financial fraud.

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Discover More

These interesting articles can expand your knowledge on protecting yourself. Check them out!

Report an Issue

Saya Punya Kendala  

I have a problem!

Don't worry, find out the report flow here!

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Penyelenggara Berizin  

Licensed Organizer

Find out the list of Licensed Providers regulated and supervised by Bank Indonesia so that your transactions are safer.

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Frequently Asked Question

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What is the purpose of consumer protection by Bank Indonesia?

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What is the scope of consumer protection by Bank Indonesia?

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What are the principles of consumer protection by Bank Indonesia?

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