Community of Practices (CoP): Digital Transformation - Bank Sentral Republik Indonesia
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September 29, 2020

“It is not the strongest or the most intelligent who will survive but those who can best manage change”, Charles Darwin. To that end, the Community of Practices (CoP) convenes a forum every two months to discuss transformation and change in government ministries/institutions and state-owned enterprises.

In September 2017, the 3rd CoP discussion forum was held with the following represented: 1) Bank Indonesia; 2) Ministry of Finance; 3) Angkasa Pura II; 4) Deposit Insurance Corporation (LPS); 5) Pertamina; 6) Ministry of Trade; 7) Bank Mandiri; 8) Financial Services Authority (OJK); 9) Asset Management Company; 10) Bank Negara Indonesia; and 11) PT. ASDP Indonesia Ferry. Pertamina was the host and representatives from several institutions delivered presentations on transformation and change under the theme of Digital Transformation.

The event was opened by the Director of Human Resources, Dwi Wahyu Daryoto, who delivered a presentation on the importance of debriefing millennials as the next generation of leaders. He also explained the characteristics of millennials, namely motivated by meaning, challenging hierarchical structures, seeking a relationship with the boss, technology savvy (to say the least), task (not time) oriented and having a hunger for learning.

The overarching point of this event was that each institution needs to adapt to the rapid proliferation of technological advancement, while exploiting technology for institutional furtherment. Various institutions already apply technology, such as Bank Indonesia that uses Big Data to underlie the decision-making process. Big Data is required because the current data requirement cannot readily be met using existing data sources and methods. Digital Highlights by Bank Mandiri consist of processes (e-procurement), products (e-money and digital banking), people and culture (e-learning and sharing) as well as online performance management systems. The Asset Management Company (AMC) implemented a transformation program to streamline infrastructure, including the use of social media to communicate with employees. The Ministry of Trade streamlined business services through one-stop e-licensing. Furthermore, Angkasa Pura II has developed a mobile application to help passengers through a crowd management system, trolley management system, Indonesia Airport Apps and Smart Airport.

Technological advancement not only influences products and work procedures at an institution, but also influences the employees. In general, employees at CoP institutions are dominated by millennials, who must become involved to support the goal of the organisation. The Vice President of People Management at Pertamina, Gustini Raswato, stated that “technology is not just a tool, it is a way to change people’s behaviour through unconscious thought”. Employees, as the driving force of an institution, must be competent with shifting skills as many positions are being replaced by technology. Bank Mandiri delivered information on raising competence through applications such as i-learn and i-know.

The event was closed by voting on which institution should receive an award, with AP II, Bank Mandiri, Bank Indonesia, the Asset Management Company and Ministry of Trade receiving recognition. Through the event, all institutions are expected to benefit from increased technology uptake to support organisational transformation.

The Community of Practices (CoP) will regularly hold a discussion forum, with the next event planned for November 2017, with AP II hosting the theme “ Public Services Transformation”.

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